Refund policy

Online Cancellation Policy

At Berserker, we work hard to get orders sent out in an expedited fashion and attempt to process all orders the day they were placed. If you have received an order confirmation number and need to cancel, please log in to your account within 30 minutes of ordering, locate the order and cancel*. If more than 30 minutes has passed, or you checked out as a guest, simply follow the return policy and ship the item back to our warehouse for a product refund.

If product is refused for delivery, shipping and handling will be deducted from product refund.

Berserker is not obligated but may apply store credit at our discretion.

*Must have registered account.

Return Policy

We only accept returns and refunds for new and unused parts, please review our policy below.

If you have received damaged or defective product, you can request a replacement item or a refund if requested within 30 days of receiving your product. To start a return click here.

If you are looking for a part or replacement part(s), please call +8615669042912.

Returns for Damaged, Defective, or Broken Parts

  1. Submit the request through the online return portal within 30 days of the shipment reception to begin the refund process. Indicate whether you are wanting a refund or a replacement item.
  2. It will take between 3 to 5 days to process the request.
  3. You will receive an email with return shipping instructions and will be provided with a return shipping label.
  4. Affix the return shipping label provided to the package and return the original item.
  5. Once we receive the shipment, we will process your refund.

It is important to note, that in order for the refund to be successful, you must include all accessories and items that were included as part of the original shipment delivered to you. Please keep in mind that products must be unused.

Returns for Other Reasons

Follow the steps below if you are returning product for one of the following reasons:

- Better price available

- Bought by mistake

- Inaccurate description

- Item arrived too late

- No longer needed

Your refund will be processed after your return has been received at our facility and must take place within 30 days of receipt of shipment. Shipping costs will be deducted from the refund.

  1. Submit the request through the return portal within 30 days of receipt of shipment.
  2. You will receive an email with return shipping instructions and will be provided with a return shipping label. If you are unable to print the shipping label.
  3. Affix the return shipping label provided to the package and return the original item within 30 days.
  4. Once the shipment has been received by our facility and inspected, we will process your refund, minus shipping costs.

Return Shipping Labels

You will receive an email with the return shipping label link and instructions to complete your return. If you do not receive the email or need further assistance, please contact customer care +8615669042912

. Be sure to have on hand your Return Number and Order number for reference.